Frequently asked questions

SaaS corporate notification platform that combines communication sending, individual reading confirmation, electronic signature and automatic audit trail generation. Designed for situations where 'thinking you communicated' is not enough.

Yes, when there is agreement between the parties on the use of electronic signature as a means of confirmation — a typical situation in internal communications, warnings, extrajudicial collections, school and condominium communications. The RDOC# audit PDF brings together a list of recipients, individual status and viewing and signature timestamps, serving as evidence in labor processes, collections and internal audits.

Plans from R$ 49/month, with 30 days free and no card. Recurring monthly billing via PIX, bank slip or credit card, with the service invoice (NFS-e) issued automatically. Cancel anytime, no penalty.

You sign up choosing a plan and use the system for 30 days with full access to that plan's features, without entering a card. Three days before the end we let you know by email. You only pay if you decide to continue.

PIX, bank slip and recurring credit card. For every method, the service invoice (NFS-e) is issued automatically once the payment is confirmed.

Yes, from the subscription page, whenever you want. The new price applies from the next invoice. No penalty, no minimum commitment.

Yes, no fine. Your access continues until the end of the already paid cycle. PDF audit reports for sent notifications are accessible from the dashboard even after cancellation.

For annual contracts with advance payment, we offer a 15 percent discount on the monthly price. Talk to sales using the contact form.

It depends on the plan: up to 25 recipients on Individual, up to 500 on Business and unlimited on Enterprise. When you reach the limit, the system warns you and blocks new records — you upgrade from the subscription page, without talking to anyone.

The system warns you and blocks only the action that would exceed the limit: adding one more recipient or sending beyond the monthly quota. Nothing that already exists is deleted. To continue, just upgrade from the subscription page.

No. In 30 minutes a non-technical user sets up the first notification. To integrate with your internal system (ERP, HR), we offer a documented API — that's where you need IT.

AWS São Paulo (sa-east-1 region), Oracle Enterprise bank (RDS), daily backup. LGPD compliance from architecture.

Today it only works via email. On roadmap: SMS and WhatsApp Business as additional channels (charged per message).

We work on a best-effort basis, with email support within 2 business days on Individual and priority support within 1 business day on the Business and Enterprise plans. Public platform status at status.rdoc.com.br (coming soon).

Hash password, email authentication, login rate limiting with blocking after 5 attempts, mandatory TLS connection, multi-tenant with data isolation, impersonation audit log for support.